Privacy policy

FLANERS Privacy Policy

Last updated: August 5, 2024
This Privacy Policy describes how flaners.com ("FLANERS," "the Site," or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

Device Information

  • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and interaction with the Site.
  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor Shopify and other service providers as necessary.

Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: To provide products or services to you, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with information related to our products or services.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our processor Shopify and other vendors involved in order fulfillment, such as payment gateways and shipping companies.

Customer Support Information

  • Examples of Personal Information collected: Any additional information provided by you when contacting customer support.
  • Purpose of collection: To provide customer support and assist with any inquiries.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: As needed for providing customer support.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We may also share your information to comply with laws, respond to legal requests, or protect our rights.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping, and fulfillment, and keeping you informed about new products, services, and offers.

GDPR Compliance

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent
  • The performance of the contract between you and FLANERS
  • Compliance with our legal obligations
  • To protect your vital interests
  • To perform a task carried out in the public interest
  • For our legitimate interests, which do not override your fundamental rights and freedoms

Your Rights under the GDPR:

  • Access: You have the right to request access to the Personal Information we hold about you.
  • Correction: You can request corrections to your Personal Information.
  • Deletion: You can request the deletion of your Personal Information, subject to certain exceptions.
  • Portability: You have the right to request the transfer of your data to another service provider.
  • Objection: You can object to the processing of your Personal Information in certain circumstances.

To exercise these rights, please contact us at [privacy@flaners.com].

International Data Transfers

To provide our services, we use Shopify, which processes data in various locations worldwide, including the United States, Canada, and the European Union. Your personal information may be transferred and stored in these countries. Shopify ensures that adequate protections are in place for the processing and storage of personal data in compliance with GDPR requirements.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. However, our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and provide our services. Cookies are small data files that are placed on your device when you visit our Site. We use the following types of cookies:

  • Necessary Cookies: Essential for the operation of the Site.
  • Performance Cookies: Collect information about how you use the Site.
  • Functional Cookies: Allow the Site to remember your preferences.
  • Targeting/Advertising Cookies: Used to deliver advertisements relevant to you.

Managing Cookies: You can control and manage cookies through your browser settings. Please note that blocking cookies may impact your experience on our Site.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [privacy@flaners.com] or by mail using the details provided below:

FLANERS LTD
Suite G04, 1 Quality Court, Chancery Lane
London WC2A 1HR, United Kingdom